Receiving Cabinet Freight Orders

Prepare for delivery

Cabinet orders can require a freight appointment, suitable truck access, unloading equipment, and dry protected storage. Confirm who is responsible for liftgate service, curbside placement, jobsite handling, and movement inside the building before scheduling.

Inspect before signing

Count the pieces against the delivery paperwork and look for punctures, crushed corners, torn wrapping, or shifting. Photograph the load and every visible exception. Note damage or shortage on the carrier receipt before signing, then keep the packaging and item labels until the claim path is confirmed.

Plan the receiving team and storage area

Have the order list available and arrange for someone to receive the shipment during the confirmed appointment window. Make sure the path to the agreed delivery point is clear.

Prepare dry, protected storage and follow the manufacturer’s handling guidance. Do not schedule installation around an assumed delivery date; use the confirmed arrangements for your order.

Check the contents and report concerns

Follow the seller’s inspection instructions and reporting deadlines for concealed damage or missing parts. Keep a record of item labels, photographs, and the affected quantities, and contact the seller promptly.

Keep packaging until any issue is resolved and avoid installing an item whose condition is in question. Ask for written guidance on the next step so the replacement or claim process stays clear.